1. Nature of Coaching

Coaching is a collaborative, client-led process designed to support personal insight, self-awareness, and forward movement.

While I draw on principles from Internal Family Systems (IFS), sessions are not therapy, counselling, or mental health treatment. Coaching does not diagnose, treat, or cure any mental health condition.

By entering into this agreement, you understand and agree that:

• Coaching is not a substitute for therapy, psychiatric care, or medical treatment

• You are responsible for seeking appropriate professional support where needed

• You take full responsibility for your own wellbeing, choices, and actions

2. Client Responsibility

You agree to:

• Attend sessions on time and engage fully in the process

• Take responsibility for your own physical, emotional, and mental wellbeing

• Communicate honestly and openly

• Inform me if you are currently receiving mental health treatment or support (where relevant to your safety)

3. Coach Responsibility

I agree to:

• Provide a safe, respectful, and non-judgmental space

• Work within the scope of coaching (not therapy)

• Maintain professional boundaries at all times

• Refer you to appropriate support if I believe coaching is no longer suitable

4. Confidentiality

All information shared during sessions will be kept confidential, except where:

• There is a legal obligation to disclose (e.g. risk of serious harm to yourself or others)

• Required by law or court order

Sessions are conducted via Zoom (or agreed platform), and while reasonable care is taken, absolute confidentiality in online communication cannot be guaranteed.

5. Session Details

• Sessions take place at the time agreed between us, in a group or 1:1 format

• Sessions take place online unless otherwise agreed

6. Fees & Payment

• All fees must be paid in advance of sessions or according to the agreed payment plan

• Payments are non-refundable except where required by law

• Missed sessions remain payable in full

7. 1:1 Session Cancellation & Rescheduling Policy (48 Hours)

• A minimum of 48 hours’ notice is required to cancel a session

• Sessions cancelled with less than 48 hours’ notice will be charged in full

• If you arrive late, the session will still end at the scheduled time

• In exceptional circumstances, rescheduling may be offered at my discretion

8. Scope & Boundaries

• Coaching is future-focused and growth-oriented, even when exploring past experiences

• This is a professional coaching relationship only and does not extend beyond agreed sessions

• Contact between sessions is limited to email unless otherwise agreed, and is strictly for non-urgent communication with no time guarantee for responses.

9. Suitability

Coaching may not be appropriate if you are:

• In acute mental health crisis

• Experiencing severe psychological distress requiring clinical support

In such cases, I may pause or terminate coaching and recommend appropriate professional services.

10. International Clients

• Services are delivered under UK law

• You are responsible for ensuring coaching is permitted in your country

• You agree that any disputes will be governed by the laws of England and Wales

11. Liability

To the fullest extent permitted by law:

• I am not liable for any decisions, actions, or outcomes resulting from coaching

• You accept full responsibility for your choices and results

12. Agreement & Consent

By purchasing or attending sessions, you confirm that:

• You have read and understood these terms

• You agree to the nature and scope of coaching

• You enter into this agreement voluntarily